Letters From Our Customers

Every year we get notes like these from our customers:

"Dear Mr. Hammer and the Team at Hammer Company:

Thank you so very much for the wonderful work you always do on my sprinklers, drains and more.  Most recently, when I came to you with a dying 85 year old magnolia, you let me know the sprinkler repairs would be a big job.   The previous work that was done by another company in conjunction with a neighboring property (they picked the company) was simply tremendously lacking.

You provided us with an estimate and then monitored each step of the process.  Your field people were so conscientious and explained each step of the way.  Their thoughtful review of the pros and cons of the different alternatives helps me understand how to better main the property.  You were exceptional, working with my teaching schedule.

From the superb French drains you installed to the techinically excellent system you have now fine tuned, I just wanted to let you know how very much I appreciate your professional and personalized care.  I can't imagine how we could have managed without your expert work and family style service.  I always try the best for my students.  It is clear you do the very same for your clients and I truly thank you all.

SK, October 8th, 2010"

"I want to thank you and your colleagues for sorting out the irrigation puzzle in my large yard and providing me with a system that will make my life much easier in the future. I also appreciate your efforts in keeping the cost as close to the original estimate as possible."

" I would like to take this time to tell you how pleased we are with the quality of the workmanship and the professional attitude of the team of men who performed the job. We had expressed concern over our plants, and the men made sure no plants were disturbed or damaged. We were amazed with their work. I hoped for several objectives in this job. No more wet walls, no more dry spots, no more wet landscape lighting, no more puddles in the courtyard, no more wet cars, and of course that all plants and grass get watered without wasting too much water. Your crew met all those objectives."

"I wanted to let you know how pleased I was with your service. One of the zones in my sprinkler system would not shut off and I called your company in a panic. The gentleman on the phone was very helpful. He attempted to walk me through the shut-down and when that did not work he told me he would contact a crew to see if they could to get to me the same day, even though it was after 3pm. They arrived an hour later and found and repaired the problem. What a relief! I got your name out of the Yellow Pages and was not expecting such prompt and pleasant service. Needless to say, I was very impressed."

"I want to thank your crew for the wonderful work they did. Not only did they go about their jobs in a professional manner, but they were courteous and never left the yard in a mess when they went home each night. You are to be complimented for having this quality of employees."

"I have to tell you that you were not the low bidder. The company with the low bid called me today and I told them that my work had been done. They wanted to know how much less was the bid I selected, and I told them it was higher but that I had more confidence in the man who made the bid because he was very precise and had sent men who did the work quickly and efficiently without disturbing the existing planting and had made sure that the slope was sufficient to carry off the water."

"I want to compliment you and your crew for the job you did installing my system. I gave you the contract because you gave me confidence that you knew what you were doing and that you would do what you said. I am delighted you did the job because you did everything you said you would. In this day and age it is a pleasure to do business with someone like you."

Hammer Company, Inc.
1645 Euclid St.,  Santa Monica, CA 90404
(800) 660-1452  (310) 450-1122
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